Your phones stop. Your callers don't.
Nights, weekends, holidays. Savio picks up your medical information calls and delivers structured, review-ready cases to your system of record. Your team reviews and responds. Nobody re-keys anything.
Native to the systems your team already runs on
Regulated intake, by design
What medical affairs and compliance teams evaluate first.
Intake coverage
24/7
Nights, weekends, holidays
Avg. handle time
<2 min
From dial to review-ready case
Audit trail
100%
Every call, field, and action
Case system integration
Native
IRMS MAX and iCare MAX
Call in, case out
What happens between the ring and the case record.
Automatic case creation.
Calls become structured cases: summaries, extracted facts, callback details, and routing. Written to your system of record in under two minutes.
Safety signal detection.
AE, PQC, off-label, and emergency signals are flagged with evidence spans. Over-escalation is preferred over silent misses.
Approved content only.
FAQ calls get answered from your pre-approved content. Everything else gets captured, flagged, and routed. No improvisation, no off-script responses.
AE and PQC flagging.
When a call signals an adverse event or complaint, Savio flags it and creates the case in IRMS MAX with the right classification. Your reviewers see it immediately.
Full audit trail.
Every call, transcript, classification, and case write-back is timestamped, versioned, and traceable.
Common Questions
What teams ask before piloting.
Does Savio replace my case management system?
No. Savio handles intake upstream and writes cases into your existing system. Case lifecycle, review, and reporting stay where they are.
Does the agent provide medical information to callers?
For FAQ calls, Savio responds from your pre-approved content only. For adverse events, complaints, and off-label reports, the agent captures structured data and routes to human review. No clinical judgment, no reportability decisions.
How does Savio detect adverse events?
AI classification flags AE, PQC, off-label, and emergency signals during the call. It extracts minimum data elements, asks approved follow-ups, and routes to human review with evidence attached.
What happens if a call is dropped or incomplete?
Savio saves everything captured so far, flags the case for human review, and retries delivery automatically. No data lost.
Is Savio FDA-compliant?
Savio follows a conservative FDA-aligned posture: postmarketing AE workflows, complaint handling, electronic records controls, full audit trails. Reportability and regulatory decisions stay with your team.
What about calls outside business hours?
Savio answers around the clock: nights, weekends, and holidays. Cases are queued for human review during business hours. No voicemails, no missed intake, no coverage gaps.
